FAQ

TG membership fee is one-time fee, or I have to pay extra?

When your membership expires, you can still use all our templates downloaded during your membership period without paying any extra fee. However, in order to continue downloading our templates and access to forum area, submit a ticket renewal of your membership is required.

Which payment types do you accept?

At the moment Paypal is the only method available for purchasing.

How to download?

After your payment has been completed, you can start downloading instantly. Just login to access the Member Download Area.

I need to customize TG templates for my clients, how can I?

You are required to register/upgrade to TG Developer Membership which grants you permission to customize our templates for your clients.

Why TG Developer membership?

If you have plan to customize our templates, modules for your clients, you are required to purchase TG Developer membership.

Do you limit the number of templates I can download?

During the term of your membership you can download as many templates as often as you like. For all basic memberships the number of domains you can use the templates on is limited by the type of subscription you subscribe to.

How Often Are Themes Updated?

We update our themes any time we discover a bug or there is a new feature that we feel should be added.

Can I share my username?

No. One username and password can be used by one buyer with up to five IP addresses only.

After my subscription expires, can I download update packages of TG templates?

No. You are required to renew your membership in order to continue downloading our updates of templates.

Can I customize TG templates to suit my need?

You are authorized to make any necessary modifications to our templates to fit your needs (applicable for TG Basic membership) or your clients (applicable for TG Developer membership). But you are not allowed to remove or edit ThemeGlobal Copyright. You may upgrade your account to developer membership to remove the link, but for all basic memberships the link must stay.

Can I edit or remove ThemeGlobal Copyright?

Templates are not licensed to remove this link. You may upgrade your account to developer membership to remove the link, but for all basic memberships the link must stay.

Can I re-sell TG templates?

No. All TG templates are distributed via ThemeGlobal only. Re-selling our products is not permitted. However, you are entitled to customize TG templates for your clients. You are authorized to customize our OpenCart! templates to fit your needs. You may not redistribute our OpenCart templates through any means. You may not place either ThemeGlobal! templates, in modified or unmodified form, on a removable storage medium, website, or any other medium for the purpose of redistribution. You may not claim intellectual or exclusive ownership to any of our products.

After my Developer membership expires, my clients can still use the templates?

Yes. They can use TG customized templates without paying any fee to ThemeGlobal.

Can I use the template on my site after my subscription runs out?

Yes. Membership to the template club entitles you to access our download area for the time period of your subscription but any template you have downloaded during that time is yours to use for as long as you like.

Do you give refunds?

Due to our business dealing entirely in electronic goods it is not possible for us to issue a refund once you have logged in. If you purchase a membership and our records show that you have not logged in after doing so then we will be happy to provide you with a refund.